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Terms & Conditions

Terms and conditions - Tickets

5 for £25 Offer Terms and Conditions 
  1. Offer is 5 ticket codes for £25, redeemable at all Showcase and Showcase Cinema de Lux locations in the UK. 
  2. Codes are available to purchase until 26 March 2026 (inclusive). 
  3. All 5 codes will be issued via email to the email address given during the transaction process. 
  4. Codes are redeemable for standard 2D screenings until 26 March 2026 (inclusive). Codes cannot be used to book for screenings taking place after 26 March. 
  5. Codes can be used for Gallery and XLR seating, and / or 3D and XPlus screenings on payment of the relevant additional fee(s)A, which can vary by cinema. 
  6. Codes cannot be used for any screenings classed as “Event” or “Event Cinema” or used towards birthday party events. 
  7. Codes can be redeemed online at showcasecinemas.co.uk or in cinema, but not via the Showcase App. Online booking fees apply for tickets booked using codes. 
  8. Bookings made with codes cannot be refunded, and once a code has been used, it cannot be used again or re-activated. 
  9. Codes cannot be used in conjunction with any other offer, discount or promotion (including Meerkat Movies), or ticket and food packages. 
  10. All tickets booked using codes are subject to BBFC film classifications and Showcase Cinema general terms and conditions. Customers must be eligible to see their chosen film, and proof of age may be required. 
  11. Showcase Cinemas reserves the right to refuse admission. The manager’s decision is final. 
  12. Showcase Cinemas reserves the right to withdraw this offer at any time. 
  13. Codes cannot be exchanged for cash or any other product, or re-sold. 
  14. For location or film information visit showcasecinemas.co.uk. 


WEBSITE TERMS AND CONDITIONS OF SALE AND USE

Last updated: 30/01/2026 
These Terms and Conditions (“Terms”) apply to:
 (a) your use of showcasecinemaoffers.co.uk (the “Website”); and
(b) the purchase and supply of digital voucher products via the Website. 
Please read these Terms carefully before placing an order. 
 
1. COMPANY INFORMATION 
This Website is owned and operated by SPARK Marketing Services Ltd (“SPARK”, “we”, “us”, “our”), a company registered in England and Wales with company number 09975027 and registered office at The Old Sawmills, Filleigh, Barnstaple, EX32 0RN. 
We operate this Website in collaboration with Showcase Cinemas (UK) (“Showcase”). Unless we state otherwise on the Website, SPARK is the seller of the Products and your contract for purchase is with SPARK. 
VAT number: GB 245 5395 88 
Contact: Please use the contact details shown on the Website (including any support email address provided at checkout or in your order confirmation). 
2. DEFINITIONS 
In these Terms: 
  • “Website” means showcasecinemaoffers.co.uk and any associated pages, checkout, and account areas.
  • “You” / “your” means the person using the Website and/or placing an order.
  • “Products” means digital vouchers, eCodes and similar digital redemption codes made available for purchase on the Website.
  • “Order” means your request to purchase Products through the Website checkout process.
  • “Partner Cinema” means a cinema operator or booking platform that accepts a Product for redemption (including Showcase and any other cinema partners, where applicable).
  • “Voucher Terms” means any additional terms and conditions applying to a specific Product (including restrictions, expiry, participating venues, and booking requirements).

3. SCOPE AND ACCEPTANCE

3.1 These Terms govern your use of the Website and the purchase and supply of Products.

3.2 By using the Website and/or placing an Order, you confirm that you have read, understood and agree to be bound by these Terms.

3.3 If you do not agree to these Terms, you must not use the Website or place an Order.


4. WEBSITE ACCESS AND ACCEPTABLE USE

4.1 We grant you a limited, revocable, non-exclusive licence to access and use the Website for personal, non-commercial purposes, including purchasing Products.

4.2 You must not:
(a) copy, reproduce, modify, republish, distribute or commercially exploit any Website content without our prior written consent;
(b) use data mining, scraping, robots or similar automated tools to access the Website without our prior written consent;
(c) interfere with the security or operation of the Website;
(d) attempt to access any account, data or system you are not authorised to access.

4.3 All intellectual property rights in the Website (including text, images, branding, layout and design) are owned by or licensed to SPARK and are protected by UK and international laws.

4.4 The Website uses cookies and similar technologies. Please see our Cookie Policy for further information.


5. PRODUCTS AND VOUCHER TERMS

5.1 Products sold on the Website are digital voucher products. They may be redeemed only in accordance with the applicable Voucher Terms.
 
5.2 Before placing an Order, you must review the Voucher Terms displayed on the Website, including (where applicable):
 
  • participating cinemas/venues;
  • redemption/booking instructions;
  • expiry dates;
  • restrictions (e.g. format, screening types, peak/off-peak);
  • whether the Product is single-use; and
  • any other conditions imposed by the Partner Cinema.

5.3 Unless expressly stated otherwise, Products are supplied for personal use only and must not be resold, transferred for commercial gain, or used for any unlawful or fraudulent purpose.

5.4 We may suspend, cancel or void a Product where we reasonably believe it has been obtained, used or distributed fraudulently or in breach of these Terms or the Voucher Terms. Where we do so, we will act reasonably and proportionately.



6. MARKETING MATERIALS AND BRANDING

6.1 The Website may include logos, imagery, and marketing content belonging to SPARK, Showcase and/or other third parties.

6.2 You must not use, repurpose or publish such materials without the prior written permission of the relevant rights owner.


7. PLACING AN ORDER AND CONTRACT FORMATION

7.1 Eligibility. By placing an Order you confirm that you are at least 18 years old (or have permission from a parent/guardian) and that you have authority to use the payment method provided.

7.2 How Orders work. When you submit an Order, you are making an offer to purchase the Products under these Terms.

7.3 Acceptance. We accept your Order when we send you an order confirmation email and/or make the Product available to you. At that point a legally binding contract is formed between you and SPARK.

7.4 Pricing errors. If a pricing error is identified, we may cancel the Order and refund any amount paid, or contact you to confirm whether you wish to proceed at the correct price.

7.5 Availability. All Products are subject to availability. We may refuse or cancel an Order where necessary (for example, suspected fraud, technical error, or if we cannot supply the Product).


8. DELIVERY OF DIGITAL PRODUCTS

8.1 Products are normally delivered digitally immediately or within a short period after purchase (typically within 5 minutes) by:
(a) display on-screen; and/or
(b) email to the address provided at checkout; and/or
(c) access via your account area (where available).

8.2 If you do not receive your Product email within 5 minutes, please check your spam/junk folder and then contact us using the details on the Website.

8.3 You are responsible for ensuring your email address and contact details are correct at checkout.


9. PAYMENTS

9.1 Payment must be made in full at checkout.

9.2 Payments are processed securely by Stripe, Inc. (“Stripe”). We do not store your full payment card details.

9.3 We may receive limited transaction information (such as payment confirmation, order identifiers and customer reference details) for the purposes of fulfilment, customer support, accounting and fraud prevention.

9.4 If a payment is reversed, charged back, or disputed, we may suspend fulfilment and/or suspend the Product while the dispute is investigated, in accordance with applicable payment network rules and our fraud prevention processes.



10. VAT

10.1 VAT will be charged where applicable at the prevailing rate.

10.2 Where the VAT treatment of a Product depends on supplier or partner information, we rely on information available to us at the time of sale.



11. CANCELLATIONS, RETURNS AND REFUNDS (DIGITAL CONTENT)

11.1 Important – digital content supplied immediately. The Products are digital content supplied immediately after purchase.

11.2 Loss of the 14-day cancellation right. If you are a consumer in the UK, you normally have a legal right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, this right does not apply once the digital content has been supplied where you have requested immediate supply and acknowledged that you will lose your right to cancel.

11.3 By placing an Order, you agree to the immediate supply of the digital Product and acknowledge that you will lose your statutory right to cancel once supply begins (i.e. once the voucher is made available on-screen and/or sent by email).

11.4 Faulty or unusable Products. Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015. If a Product is faulty, not received, not as described, or does not work as intended, please contact us and we will investigate and provide an appropriate remedy (which may include replacement, reissue, or refund depending on the circumstances).

11.5 User error and booking issues. We provide booking instructions with Products and you should follow them carefully. We do not provide refunds for valid, working Products that have been supplied correctly where issues arise due to failure to follow the booking instructions or due to circumstances outside our reasonable control.

11.6 Temporary voucher locks. Depending on the Partner Cinema booking system, if you enter a voucher code but do not complete a booking (for example if the browser crashes or you click “back”), the code may be temporarily locked for a short period (often up to 20 minutes) before it can be used again.

11.7 Incorrect voucher type purchased. If you purchased the wrong voucher type, contact us as soon as possible. If the Product has not been used and can be voided, we may be able to cancel it and issue a refund so you can purchase the correct Product. This may depend on whether the Partner Cinema or supplier system allows cancellation/voiding.



12. PARTNER CINEMA BOOKINGS

12.1 When you redeem a Product on a Partner Cinema website or booking platform, your booking contract is typically with the Partner Cinema and will be subject to that Partner Cinema’s own terms and conditions.

12.2 Any changes, cancellations, refunds or customer service relating to a completed cinema booking may need to be handled directly with the Partner Cinema, subject to their policies. This does not affect your rights against SPARK where the Product itself was faulty, not supplied, or not as described.



13. LIMITATION OF LIABILITY

13.1 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which cannot legally be limited or excluded.

13.2 Subject to clause 13.1, we will not be liable for:
(a) losses that were not foreseeable at the time the contract was formed;
(b) indirect or consequential losses;
(c) loss of profit, business, revenue, goodwill or anticipated savings;
(d) failures caused by events outside our reasonable control (including internet outages, system failures, or Partner Cinema outages).

13.3 Our total aggregate liability to you for any claim relating to an Order will not exceed the total amount paid by you for the relevant Order.

13.4 Nothing in these Terms affects your statutory rights as a consumer.



14. PRIVACY AND DATA PROTECTION

14.1 We process personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

14.2 Please see our Privacy Policy for details of how we collect and use your personal information.



15. ELECTRONIC COMMUNICATIONS

15.1 By using the Website, you agree that we may communicate with you electronically, including sending order confirmations, invoices, service notices and support communications to the email address you provide.

15.2 You may opt out of marketing communications at any time using the unsubscribe link in marketing emails or by contacting us.



16. CHANGES TO THESE TERMS

16.1 We may update these Terms from time to time.

16.2 The version of the Terms in force at the time you place your Order will apply to that Order.



17. GOVERNING LAW AND JURISDICTION

17.1 These Terms and any dispute or claim arising out of or in connection with them will be governed by the laws of England and Wales.

17.2 If you are a consumer, you may also have rights to bring proceedings in the courts of your country of residence. Nothing in these Terms limits any mandatory consumer rights that apply in your jurisdiction.



18. GENERAL

18.1 Severability. If any part of these Terms is found to be unlawful or unenforceable, the remainder will remain in force.

18.2 No waiver. If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

18.3 Third party rights. No one other than you and SPARK has any right to enforce these Terms, except where expressly stated.